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Terms of Service

The conditions of your booking and your stay, in plain language.

Last updated: 04/07/2026 · The Portuguese version is the legally binding one.

These terms govern reservations made on pousadacostaverde.com, operated by Pousada Costa Verde (CNPJ 36.257.470/0001-82, Vila do Abraão, Ilha Grande, Angra dos Reis – RJ, Brazil — Cadastur/Ministry of Tourism registered lodging). By completing a booking you confirm you have read and accepted these terms, which are also shown before payment.

1. Booking and payment

  • Your reservation is confirmed with a 50% deposit of the total, processed securely by Stripe. The remaining 50% is paid at the pousada at check-in, in Brazilian reais.
  • Prices are in Brazilian reais (BRL) and apply to the dates and occupancy stated in the booking. A confirmed booking keeps its contracted price.
  • Availability is re-verified in real time at the moment of payment; if the dates were taken in the meantime, no payment is made and nothing is charged.

2. Non-refundable rate and changes

  • The rate is non-refundable: on cancellation or no-show, the 50% deposit is not returned. We are a 7-suite house — each booking blocks a room from other guests.
  • Date changes can be requested via WhatsApp +55 24 98188-4367 and are accommodated whenever there is availability, at no extra fee beyond any rate difference.
  • If a force-majeure event attributable to us makes your stay impossible, you receive a full refund.

3. Your stay

  • Check-in: from 14:00 · Check-out: by 11:00. Different times can be arranged via WhatsApp, subject to availability.
  • No breakfast. Vila do Abraão has cafés and bakeries a few minutes’ walk away.
  • Pets are not allowed.
  • Minimum stay: 2 nights.
  • Brazilian law requires the FNRH guest registry at check-in, with an ID or passport.
  • Guests are responsible for damage to the premises beyond normal wear and tear.

4. Contact and jurisdiction

Questions and requests: [email protected] or WhatsApp +55 24 98188-4367. These terms are governed by Brazilian law, including the Consumer Defence Code; the courts of Angra dos Reis – RJ have jurisdiction.